Reset or Forgot My Password

1.  Click the "Reset My Password" button and then enter your username (this is your Charter PID or legacy Charter login ID).

2.  Click “Search.”

3.  Answer the security questions that you previously established.

4.  Click “Check Answers.”

IMPORTANT: If you only need to validate your identity, stop at Step 4. There's no need to reset your password when only validating your identity.

5.  Enter a new password in both fields shown (New Password and Confirm Password), following the on-screen requirements.

6.  Click “Change Password.”

PLEASE NOTE:  The steps above will only work if your account has already been activated. If you have not set up your security questions, you will need to activate your account before resetting your password.